1. Who We Are
This website is operated by AIPLUG ("we," "us," "our"). We provide done-for-you AI receptionist and voice concierge services for businesses. For any questions about this policy, contact us at [email protected].
2. Information We Collect
- Contact information: Your first and last name, email address, US phone number, and physical/business address.
- Business information: Business hours, services offered, FAQs, call routing preferences, scheduling rules, and CRM/calendar details.
- Call data: Call metadata (time, duration) and, depending on your configuration and applicable law, call recordings and transcripts for quality assurance, troubleshooting, and service delivery.
- Website usage data: Device and browser information, pages viewed, approximate location, and analytics signals collected via cookies and similar technologies.
3. How We Use Your Information
- To implement, configure, and manage your AI receptionist system.
- To communicate with you about your account, service updates, and support requests.
- To send you SMS/text messages if you have explicitly opted in (see Section 4 below).
- To improve our services through analytics and performance monitoring.
- To comply with legal obligations.
4. SMS / Text Messaging Policy
AIPLUG may send SMS/text messages to opted-in contacts. These messages may include service updates, appointment reminders, follow-ups, and promotional offers related to our AI receptionist service.
Opt-In: You consent to receive SMS messages by checking the SMS consent checkbox on our contact or registration forms. We only message contacts who have explicitly opted in. We never use purchased or third-party contact lists.
Opt-Out: Reply STOP to any message to unsubscribe immediately. You will receive one confirmation message, then no further messages.
Help: Reply HELP to any message or email [email protected] for assistance.
Message Frequency: Frequency varies based on your service activity and preferences.
Rates: Standard message and data rates may apply. Check with your mobile carrier for details.
Data Sharing: We do not share, sell, or rent your phone number or SMS opt-in data with third parties for their marketing purposes.
5. Disclosure of Your Information
- Service providers: We may share information with trusted third-party vendors who help us operate our services (e.g., telephony providers, CRM platforms, analytics tools). These providers are contractually required to protect your data.
- Legal requirements: We may disclose information when required by law, court order, or to protect the rights and safety of AIPLUG, our clients, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Call Recording & AI Processing
Your AI receptionist uses AI to understand and respond to callers. Depending on your configuration and applicable law, calls may be recorded and/or transcribed. You are responsible for providing any required disclosures to your callers and obtaining consent as required by applicable law in your jurisdiction.
7. Cookies & Analytics
We may use cookies, pixels, and similar technologies for analytics and advertising measurement, including Google Analytics and Meta Pixel. Third-party vendors, including Google, may show our ads across the internet based on prior visits to our website. You can opt out of Google's use of cookies via Google Ads Settings.
8. Data Security
We implement administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy questions, data requests, or SMS-related inquiries, please contact:
AIPLUG
Email: [email protected]
Website: aiplug.co
Disclaimer: This Privacy Policy is provided for informational and compliance purposes. It is not legal advice. We recommend having qualified legal counsel review this policy for your specific jurisdiction and business circumstances.